Nutrition, Dosage and Taste

How many do I give my dog?
+
Our treats are jam-packed with nutritional goodness. Because of this, we recommend that you only give your dog one treat a day.
What happens if I exceed the recommended dosage?
+
Our treats are tasty so your dog might be tempted to sneak in a few extra chews. The effects of exceeding the daily dosage (one chew) will differ from dog to dog so we recommend that you reach out to your vet immediately, just to be extra sure.
Will my dog like the chews?
+
You betcha! We tested several flavours to find the one that all our dog foodies loved. Hundreds of treats and flavours later, bacon was by far the favourite flavour. We’re confident that your dog will love our treats!
How do I give these tasty treats to my dog?
+
Give one chew to your dog once a day between mealtimes. This could be a great time to teach your dog a new trick!
Can I eat my dog’s chews?
+
Our treats are made from some seriously great foods, so you’ll be fine if you eat one, but we don’t think you’ll like them as much as your dog will.
Is there a choice of flavours?
+
We tested loads of flavours with many dogs, but bacon paws-down the outright favourite. This is why we chose bacon as our only flavour.
Is there an expiry date?
+
Yes, our treats are made from whole foods so they do expire. They have a shelf-life of 12-18 months. The expiry date is printed on the bottom of each pack.
Why do these treats smell so... intense?
+
Dogs have a powerful sense of smell so generally love extremely flavourful and tasty smells. We’ve engineered our treats to give off an irresistible scent that your dog can’t refuse.
Can my dog have more than one Lovimals product?
+
Yes, we've designed our chews to compliment each other, so you can include some or all of our chews into your dog's diet. We do, however, recommend that you only give your dog one of each type of chew a day.

Orders

I have two dogs. Can I order more than one pouch?
+
Yes. You can select your quantity at checkout.
Will these arrive separately?
+
We’ll send your pouches in one box if ordered simultaneously so that they arrive together.

Delivery and Returns

Do I have free shipping?
+
Our subscription customers get free shipping on all of their orders. If you aren’t a subscription customer, we will charge a small delivery fee.
How much is shipping?
+
Shipping costs £3 and we send our orders via Royal Mail.
Do you ship internationally?
+
Due to restrictions on animal feed, we can’t ship our treats outside of the UK (yet).
Are returns free?
+
Depending on the reason for your return, you might need to pay for shipping your order back to us.
Where is my order?
+
Our orders are all sent on Royal Mail 1st Class. They should arrive within 1-2 working days and should fit through your postbox. Your postie should leave a card for you if they can’t deliver it though. If your order doesn’t arrive within 3 days, please contact us and we’ll look into this for you.

Safety and Quality

Where are the Lovimals treats made?
+
Our treats are made in a secret UK-based lab somewhere off the M1.
What packaging do you use?
+
All our packaging is made with the planet in mind, so our pouches are made from recyclable plastic and our boxes are made from recyclable cardboard.
Can I recycle my packaging?
+
Yes, you can recycle the cardboard boxes in your regular paper recycling bin. Our pouches can be taken to most supermarkets and dropped in their plastic recycling bins.
Can puppies eat it?
+
Our treats are intended for dogs older than 6 months, but we plan to release a puppy treat very soon. Do sign up to our newsletter to keep up with our new product releases.
Can pregnant dogs eat Lovimals chews?
+
No, our treats are not intended for pregnant dogs right now.