FAQ

Shipping times

Our personalised products take between 12 - 15 business days to arrive to your door (Please add 3 - 5 days if your shipping address is outside the USA).

Do you only do cats and dogs?

We can print ANY animal on our socks. As standard we also add bones/paws for all our dogs socks and fish bones/paws for our cat socks. If you would like another animal on the socks please also feel free to request what else you would like on the socks, otherwise our artists will add something that they feel suits the animal.

Can I have more than one pet on my order?

The cost of the item includes the design for 1 pet. If you wish to add a second or even a third pet to your product we can do this, but there is an extra charge. Reach out to us at hello@lovimals.com and we can give you more information and discuss your design with our designers to make sure it will work. 

What makes a good photo?

The photo is key to getting the perfect final product. We have a great page right HERE with lots of tips on what makes a good and bad photo.

    I want to change my order, how can I do that?

    We are able to make changes to orders within 24 hours of your order being placed. If you need to change anything about your order, just pop us an email to hello@lovimals.com and we will get that sorted for you.

    Can I preview my design first?

    Unfortunately we are unable to provide proofs of your orders. If there are any issues with the photo submitted we will get in touch asking for a new photo!

    Will I have to pay import taxes?

    Yes, for any orders being shipped outside the US you are liable to pay any import and customs taxes. 

    Refunds and exchanges

    We want you to be happy with your purchase, so if for any reason you aren’t happy with your order, we will work with you to get it right!

    For any exchange or refund questions, please contact us at hello@lovimals.com