FAQ

We hope that your experience with Lovimals is as effortless as possible, however, we do acknowledge that questions may arise.

If you have any questions you can check out Help Centre or see below for our most common questions.

 

How long will it take for my order to be delivered?

Orders currently take approximately 5 - 7 days for delivery within the US. Add 3 - 5 days for outside the US. Please note that if you are ordering a blanket, we require a further 3 days for production, so this will affect the delivery period.

 

I need to make a change to my order

If you need to make a change to your order please reach out to us right away at hello@lovimals.com. We will see what we can do, however we do not guarantee that we can make a change to the order, as we try to start working on orders as soon as they come in.

If you need to change your address pop us an email to hello@lovimals.com and we will see what we can do! Addresses can usually be changed within 24 hours of the order being placed, but we do not guarantee this.

 

I'm not happy with how my order turned out

We want you to love your product! If you receive it and aren’t happy with it for whatever reason, reach out to us at hello@lovimals.com and we will see what we can do for you.

Please note that we do not accept responsibility for any spelling errors, incorrect names or poor quality photo prints.

If the issue is not flagged to us within 30 days of the order being marked as delivered then we can no longer provide a refund or reprint for you.

 

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.