Frequently Asked Questions

Your Order

Covid-19 Update

Where is my order/Track

Can I cancel my order

Something is missing from my order


I received a faulty item

What's your return/exchange policy?

Where do I send my returns?


Shipping Costs

Do you ship to my country?

I won't be at home to receive my order. What now?

I need to change my shipping address


What payment methods do you accept?

I have a Lovimals voucher/gift card. How do I use it?

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